Lighthouse recently completed our custom home and we’ve been living in it for 3 months prior to this review.
To begin our build process, we engaged a few custom builder to shop around and compare cost vs. quality. At the cheaper end of the scale, we found some quotes deceiving, while others promised things they couldn’t follow through on. Ultimately, the biggest differentiating factor turned out to be trust, which is why we selected Lighthouse. At every step of the way, they upfront about costs and were clear with what’s included in their quotes. This way, you have all the factors to help make a sound decision with your money.
During our build, most thing went according to plan and the builder worked hard to meet their commitments and deadlines. As with any build, there were some errors made by their contractors, but the builder always stood behind us, the client, and ensured things were corrected without question.
Overall, the entire process was easy and the clients level of involvement was just right. We made a few upgrades along the way, but the costs were always clear and organized which made financial decisions easier to make. In terms of other intangibles, their design team often brought forward suggestions, which was very helpful when tiebreakers were needed. In all, our house is completely custom to us and we love the finished product.
Customer satisfaction is a key part of their business and we definitely made the right decision with Lighthouse. Beauty, quality and top notch craftsmanship – highly recommended.